Buying & payment terms

1. Step by step

• Find an item, or make an offer the seller accepts.
• At checkout you see the item price, every fee and the total in QAR. Nothing is charged until you press pay.
• The item is reserved for you for a short time while you pay. If you do not pay in time it is released.
• You pay on a secure page run by our payment provider. Dripple never sees or stores your card number.
• Your order is confirmed when the payment is confirmed. We email and notify you.
• The seller sends the item for collection by a Dripple courier, who delivers it to you. See Delivery & handover.
• You have 48 hours after delivery to accept the item or raise a dispute. If you do neither, the sale completes and the seller is paid.

2. What you pay

The total shown at checkout is the total charged.

• Item price, set by the seller (or the accepted offer).
• Buyer Protection fee: 5% of the item price plus QR 5, never more than QR 80. This is Dripple's fee for the protection described in Disputes & complaints.
• Delivery: QR 25 per parcel. Items bought together from one seller travel as one parcel.
• Optional authentication, where offered for items of QR 500 or more: 10% of the item price, up to QR 100. Not available yet.

3. Payment

Payments are processed by a third-party payment provider using 3-D Secure where your bank supports it. Dripple keeps a reference to the payment, not your card details. After you pay, the money is held until the sale completes or is refunded; the seller is paid only after the inspection window ends or you accept the item.

If a payment fails or is declined, no order is created. If you are charged but no order appears, contact us and we will check with the provider and refund any duplicate.

4. If an item is no longer available

If two people try to buy the same item, only the first confirmed payment succeeds. If you are charged for an item that turns out to be unavailable, you will be refunded in full.

5. Offers

An offer must be below the list price. When a seller accepts your offer, or you accept their counter-offer, you are committing to buy at that price and should pay promptly. Offers expire if not answered.