Pre-loved fashion in Doha
Version 2026-10-05
Purchasing is not open yet. The sections on payment, refunds and payouts describe how Dripple will work and will be finalised, with legal review, before checkout opens. We will ask you to accept the final version.
What to do if something goes wrong, and how Dripple decides.
For simple problems, message the other person from the order. Most issues are solved that way.
A member of the Dripple team reviews both sides' messages, listing, photos and the delivery record, and decides whether to refund the buyer in full, in part, or release payment to the seller. We aim to decide promptly and will tell you if it will take longer. You will be told the outcome and the reason.
If you disagree with the outcome, reply to the decision email within 7 days and a second team member will review it.
Using our process does not stop you contacting your card issuer or bank, or the Ministry of Commerce and Industry, or going to the courts of Qatar. If you start a chargeback while a dispute is open, tell us so we do not pay twice.
Write to us at the email below with your order reference. We will acknowledge your complaint and tell you the outcome.
